A Facilities Manager is a vital role within any organisation. Every business needs to run as efficiently as possible, not only in order to provide the best service for their clients and end users, but also to ensure the business is profitable. A FM must cast an eye over the entire facility, making sure that everything runs smoothly, with minimal interruption, and that there are plans in place to deal with both the expected and unexpected. The role of a FM is extremely varied, with no two days ever being quite the same, meaning that they need to be able to multitask, as well as keep on top of a huge range of different responsibilities and areas.
In this blog we have outlined some of the most important aspects of a FM’s role:
For any successful business it is important to not overlook any aspect of the company; a well-run premises and well-maintained equipment is no less important than good customer service and healthy profit margins. It is the responsibility of the facilities manager to ensure that these assets are managed properly. Assets should be maintained, tested and inspected regularly to ensure that breakdowns are prevented as much as possible, as well as to maximize the life of equipment. To do this, FM’s must create and carry out planned maintenance schedules so that all aspects of the facility are reviewed and any problems sorted quickly. Additionally, FM’s will have processes in place should any unexpected issues occur, ensuring that breakdowns are dealt with quickly and efficiently.
Facilities managers have a duty of care to the staff and customers within the facility, and so must ensure that the building and company are health and safety compliant, this includes attaining appropriate certifications and conducting employee training. If a business fails to manage safety related issues properly, this can lead to injury, prosecutions and loss of business, amongst other things.
The cleanliness of a facility is ultimately the responsibility of the FM. This may be creating cleaning schedules and managing cleaners, if cleaning staff are in-house, or, if an external cleaning company is used, choosing the right contractor and ensuring that their work is of a high standard. Generally, cleaning is undertaken when the office is closed, but there may be a few tasks that are undertaken during business hours, such as cleaning toilets or emptying bins. This schedule will be decided by the FM, who will assess when each task needs to be done and how often.
Fire safety is an integral part of any FM’s role. There are a number of procedures a business must adhere to when it comes to fire safety, and the overall responsibility of ensuring these are adhered to, generally lie with the FM. Not only does a FM ensure that all fire safety equipment is maintained, inspected and tested regularly, but they also make sure that fire risk assessments are carried out, evacuation plans are made and fire drills are conducted frequently.
Security is essential to any business to protect employees, staff and assets. It is the FM’s responsibility to ensure that necessary structures are in place in order to make sure the facility is suitably protected. This can range from organising manned guards to installing and maintaining CCTV equipment.