Welcome to MSL's monthly H&S quiz! April 2017 - Violence & Lone Working To help raise awareness of H&S issues in a fun way for all its members of staff, MSL do a monthly H&S quiz. This month it is based around Violence & Lone Working. We would like to invite all of our customers and partners to join in the fun. Make sure your entry is received before 28th April to be in with a chance of winning. Each month for both the winning staff entrant and customer / partner entrant there is a bottle of prosecco. How to play: Click the bullet point next to your correct answers Fill in all the contact information at the bottom of the page Submit your answers Pray for Prosecco! Lets Go! Name Business Email Phone Number Examples of violence in the workplace could include...(select x 2) One employee shoving another after a dispute. Being stung by a wasp whilst working outdoors. Customer shouting or swearing at staff in a shop If violence occurs...Try to remove yourself from the situation as quickly and safely as possible, get help as required and notify the appropriate authorities etc. TrueFalse Workplace Violence can include (select all that apply) Being helpful Intimidation Assaults / Verbal and Physical Praising Abusive or Demeaning interpersonal actions You encounter an angry customer at work who you feel could potentially become violent. Choose the best course of action: Cross your arms and stand very close to them, challenge them to back downLook uninterested, turn your back to them, and walk awayTell the customer to calm down and relaxStay Calm, listen, respond calmly, seem sympathetic to their concerns What should you do if you are being harassed? (Select 2) Document your conversation Review your behaviour to make sure it isn’t your fault Tell the person to stop Put up with it and keep your mouth shut What are some of the forms of discipline that may be taken against an employee who is determined to be harassing another co-worker? A verbal or written warning or suspension without payTermination with or without causeA demotionReassignment or transferAll of the above In 2015/16 …………… adults of working age in employment experienced work related violence including threats and physical assault. 102000350,000 Which of these health and safety hazards are lone workers MORE at risk from? Manual HandlingHazardous SubstancesCrime and Violence If a lone worker travels throughout the day, he / she should periodically call to report in to a designated contact person. TrueFalse Which of these control measures would NOT help a lone worker stay safe? Always carrying a fully charged mobile phoneUsing a pen and paper diary to record your movementsInstalling a GPS system in your vehicle so your location can be trackedChecking in with a colleague/supervisor every couple of hoursTime is Up! Categories Community & Charity Company News Health & Safety Industry news Retail Contact MSL Call us today on 0333 1234450 or fill out the form on our contact page and we will get back to you. Contact Us
