April 2017 - Violence & Lone Working

Welcome to MSL's monthly H&S quiz! April 2017 - Violence & Lone Working

To help raise awareness of H&S issues in a fun way for all its members of staff, MSL do a monthly H&S quiz. This month it is based around Violence & Lone Working.

We would like to invite all of our customers and partners to join in the fun.

Make sure your entry is received before 28th April to be in with a chance of winning. Each month for both the winning staff entrant and customer / partner entrant there is a bottle of prosecco.

How to play:

Click the bullet point next to your correct answers
Fill in all the contact information at the bottom of the page
Submit your answers
Pray for Prosecco!

Lets Go!

Name Business Email Phone Number

Examples of violence in the workplace could include…(select x 2)

One employee shoving another after a dispute.

Being stung by a wasp whilst working outdoors.

Customer shouting or swearing at staff in a shop

If violence occurs…Try to remove yourself from the situation as quickly and safely as possible, get help as required and notify the appropriate authorities etc.

True

False

Workplace Violence can include (select all that apply)

Being helpful

Intimidation

Assaults / Verbal and Physical

Praising

Abusive or Demeaning interpersonal actions

You encounter an angry customer at work who you feel could potentially become violent. Choose the best course of action:

Cross your arms and stand very close to them, challenge them to back down

Look uninterested, turn your back to them, and walk away

Tell the customer to calm down and relax

Stay Calm, listen, respond calmly, seem sympathetic to their concerns

What should you do if you are being harassed? (Select 2)

Document your conversation

Review your behaviour to make sure it isn’t your fault

Tell the person to stop

Put up with it and keep your mouth shut

What are some of the forms of discipline that may be taken against an employee who is determined to be harassing another co-worker?

A verbal or written warning or suspension without pay

Termination with or without cause

A demotion

Reassignment or transfer

All of the above

In 2015/16 …………… adults of working age in employment experienced work related violence including threats and physical assault.

2000

350,000

Which of these health and safety hazards are lone workers MORE at risk from?

Manual Handling

Hazardous Substances

Crime and Violence

If a lone worker travels throughout the day, he / she should periodically call to report in to a designated contact person.

True

False

Which of these control measures would NOT help a lone worker stay safe?

Always carrying a fully charged mobile phone

Using a pen and paper diary to record your movements

Installing a GPS system in your vehicle so your location can be tracked

Checking in with a colleague/supervisor every couple of hours

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