Whilst there is no shortage of information out there highlighting the huge benefits of planned maintenance for your business – implementing a thorough maintenance schedule to reduce breakdowns and failures, and so, helping to minimise your property expenditure. Some issues, however, are unfortunately unavoidable and so it is vital that you have a reactive maintenance solution in place.

At MSL we have it all covered for you. Our reactive maintenance package includes:

24/7 Help Desk

You can contact our award-winning help desk via phone or web portal – we are on hand to help you 24 hours a day, 7 days a week –  our 24/7 help desk was first in the service provider category in the 2015 ‘Top 50 companies for customer service’ awards!

Personal Help Desk Co-ordinator

You will be assigned your own co-ordinator, so whatever the issue, you can guarantee that you are speaking to someone that is maintenance trained and has a full knowledge of your business, and can advise accordingly. They will then arrange for the right tradesman to be onsite in 2 hours to 5 days, depending on the severity of the issue.

Health and Safety Accreditations

We are serious about health and safety, for both you, your business and your staff, and so hold the BS OHSAS 18001:2007 accreditation.

Online Reporting

Our online web portal allows you to track your job. We will update the job information promptly, giving you up to the minute information, from start to completion.

No Job Is Too Big Or Too Small

Our skilled, reliable, and experienced tradespeople cover every eventuality possible, this includes:

Air conditioning HVAC
Asbestos removal Jetting/drainage
Boarding & Glazing Joinery/carpentry
Brickwork Locksmiths
Building Painting/decorating
Electrical Pest control
Fabrication Plastering
Fences & Gates Plumbing
Fire Extinguishers Roofing
Floor cleaning Security services
Flooring Shutters & grilles
Gas Works Welding
Graffiti Removal