Whilst there is no shortage of information out there highlighting the huge benefits of planned maintenance for your business – implementing a thorough maintenance schedule to reduce breakdowns and failures, and so, helping to minimise your property expenditure. Some issues, however, are unfortunately unavoidable and so it is vital that you have a reactive maintenance solution in place.
At MSL we have it all covered for you. Our reactive maintenance package includes:
24/7 Help Desk
You can contact our award-winning help desk via phone or web portal – we are on hand to help you 24 hours a day, 7 days a week – our 24/7 help desk was first in the service provider category in the 2015 ‘Top 50 companies for customer service’ awards!
Personal Help Desk Co-ordinator
You will be assigned your own co-ordinator, so whatever the issue, you can guarantee that you are speaking to someone that is maintenance trained and has a full knowledge of your business, and can advise accordingly. They will then arrange for the right tradesman to be onsite in 2 hours to 5 days, depending on the severity of the issue.
Health and Safety Accreditations
We are serious about health and safety, for both you, your business and your staff, and so hold the BS OHSAS 18001:2007 accreditation.
Our online web portal allows you to track your job. We will update the job information promptly, giving you up to the minute information, from start to completion.
No Job Is Too Big Or Too Small
Our skilled, reliable, and experienced tradespeople cover every eventuality possible, this includes:
|Boarding & Glazing||Joinery/carpentry|
|Fences & Gates||Plumbing|
|Floor cleaning||Security services|
|Flooring||Shutters & grilles|