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Maintaining a smooth running facility is a challenge any business owner will be familiar with. How do you ensure that your facility is well looked after? How are you working to create a safer environment for your employees? What do you do when the worst happens and that crucial link in your business snaps? … Generally, there are two schools of thought when it comes to maintenance, and while they are not mutually exclusive (we would suggest both are vital!) we wanted to illustrate a few pros and cons for both reactive and planned maintenance approaches.

Planned Maintenance

Planned maintenance involves creating a schedule to check your facility on a regular basis and take care of any potential issues.


Minimises chances of unexpected problems.

Systems last longer as issues are resolved before breakdowns occur.

Sudden, costly bills are reduced, thus saving your company money that may not have been budgeted for.

Production downtime, whilst repairs are carried out, is minimised.

Increased safety for staff and customers, as dangerous incidents are reduced.


Initial set-up costs are high.

Time needs to be spent initially to plan and set up an effective maintenance schedule.

We offer a fully-comprehensive planned maintenance program to help you reduce your property expenditure by creating a maintenance schedule to minimise problems.

Reactive Maintenance

Reactive maintenance means repairs are carried out once a problem as occurred, with no regular inspections or maintenance carried out.


As you are simply responding to issues as and when they occur, very little planning is needed.

Very easy maintenance approach to understand.

There are no regular costs to undertake, so you only pay for repairs when there is a problem.


A wait-and-see approach to maintenance is rather risky, as a facility that is not inspected regularly is more likely to see complications.

Sudden maintenance call outs can be costly and time consuming.

Your business’s profit may suffer, as not only will unexpected costs not be budgeted for, but work may need to cease whilst repairs are undertaken, affecting both your staff’s ability to work and your customers happiness.

Our reactive maintenance services provides your business with a 24/7 helpdesk and a dedicated helpdesk coordinator, who will arrange for the right tradesman to be on site from within 2 hours to 5 days depending on the severity of the issue.