Florist typing on Laptop

In retail, your profit relies on footfall – people coming through the doors and purchasing the items you have on offer. And so, when you experience an issue within your shop which causes you to have to close whilst repairs are undertaken, this can cause a huge knock on effect for your profits. Similarly, if this starts to occur on a regular basis, then this will begin to impact how your customers view the reliability of your business, and they may end up shopping elsewhere. For this reason, it is essential to have a comprehensive reactive maintenance plan in place, so any unexpected problems can be fixed immediately and with as little disruption as possible.

Lower costs

Reactive maintenance requires very little pre-paying element as you generally pay for repairs as and when an issue occurs.

Quick Reactions

An extensive reactive maintenance plan will ensure that any repairs are dealt with immediately, as everything is in place for a quick call to be made so the right repair person is on your property quickly.

Minimal Planning

When running a retail business, there are many demands on your time which require careful planning and logistics. Reactive maintenance needs little to no planning as this is only required when the unexpected happens. The most planning you’ll be required to undertake is to set up a point of contact, like MSL, who can then deal with your reactive maintenance needs, ensuring the right tradesperson is sent to you in a timely manner.

More Effective Use of Employees Time

Employing a facilities management company to manage any of your sudden problems stops your staff members having to spend their time dealing with any issues themselves, such as ringing around contractors, trying to find availability. They simply have to call one number and the issue will be dealt with. Giving them time to do the job they were actually hired to do.

Less Shop Shutdowns

Unexpected issues can disrupt the day to day running of your shop, causing you to have to close whilst the repairs are undertaken. Having a reactive maintenance plan will mean that problems are dealt with promptly, so your retail property can be up and running in no time.

At MSL, we offer a comprehensive reactive building maintenance plan for retail. Not only does this ensure our clients receive a rapid response, but also a cost-effective professional service. We have a dedicated 24/7 helpdesk on hand to assist you when you require immediate help and ensure that any repairs are carried out quickly and properly.

Read more here about the retail facilities management and maintenance services we offer.