MSL Property Care Services Ltd AI Policy

At MSL Property Care Services Ltd, we use advanced AI technologies to enhance the quality, efficiency, and safety of our facilities management and maintenance services. Our AI systems help us respond faster, optimise workflows, improve inspection accuracy, and deliver a betteroverall experience for our clients.

Our Ethical Commitment

• Transparency: Clients are informed when AI systems assist in our services.
• Fairness: AI decisions are free from bias and discrimination.
• Accountability: Dedicated staff monitor AI performance and intervene when needed.
• Human Oversight: AI supports our team; humans remain in control of all critical decisions.
• Privacy Protection: All client and employee data is handled securely and in full compliance with UK data protection laws.

Data Security and Compliance

We safeguard client information with strict access controls, encrypted storage, regular backups, and ongoing cyber securitytraining for our staff. Our AI operations fully adhere to UK GDPR, the Data Protection Act 2018, and relevant facilities management standards.

Continuous Monitoring & Improvement

Our AI systems are regularly tested foraccuracy, reliability, and ethical compliance. We maintain manual fallback processes and robust incident response plans to ensure uninterrupted, safe, andhigh-quality service.

In short: MSL Property Care Services Ltd is designed to support our people, enhanceclient satisfaction, and maintain the highest standards of safety and privacy.