Our Reactive Maintenance Service
There’s no good time for unexpected property maintenance issues to strike, and they usually end up costing you both time and money — but MSL can help.
Our reactive maintenance service includes a helpline that’s open 24 hours a day, 7 day a week, so you can reach out as soon as the problem arises. Once we’ve got the details, we’ll send out a suitable tradesman quickly, to establish what repairs are needed or, if possible, rectify the problem there and then. The smooth operation of your organisation is our priority, and we aim to cause as little disruption as we can, so you’re back up and running in no time.
We’re proud to provide reactive maintenance to over 30,000 sites throughout the UK and Ireland. Contact us today to find out how we can help.
Reactive Maintenance Available Nationwide
Whether you operate a single, largescale facility, or manage multiple sites on a multi-national scale, you need to ensure all aspects of your business are properly taken care of — and that includes sourcing a reliable reactive maintenance provider.
We operate our reactive maintenance service around the clock, 365 days a year, across the UK, Ireland and even in several parts of Europe. We also deliver complete transparency when it comes to costs, offering a competitive rate with no surprise additional fees; that means you’ll only ever pay for the time our team spends on site, and any materials they need.
We’re Dedicated to Our Customers
Why choose MSL? It’s the quality and longevity of our client relationships that sets us apart from our competitors. That’s why we were ranked first in the Service Provider category of the Top 50 Companies for Customer Service. But how does this support look in practice?
- Caring and knowledgeable team. Every one of our customers is supported by an attentive team, headed up by an account manager, who oversees performance and client relations.
- Dedicated helpdesk advisor. You’ll also have a dedicated helpdesk advisor, who’s your main point of contact, and will be fully in the loop in terms of your business and its needs.
- Fully maintenance trained. All our advisors are trained in building maintenance, so they’re qualified to provide the right support for your problem.
- Fast response and solution. Depending on the severity of the issue, and the agreed service levels your advisor can arrange for a tradesman to be on site within as little as 2 hours.
Some Of The Trades We Cover
- Air conditioning
Asbestos removal
Boarding & Glazing
Brickwork
Building
Electrical
Fabrication
Fences & Gates
Fire Extinguishers
Floor cleaning
Flooring
Gas Works
- Graffiti Removal
HVAC
Jetting/drainage
Joinery/carpentry
Locksmiths
Painting/decorating
Pest control
Plastering
Plumbing
Roofing
Security services
Shutters & grilles