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How We Work

At MSL Property Care Services Limited, we listen to what our customers want. As we have evolved as a business to offer more services, we have not forgotten the simple ethos that made MSL a leading UK maintenance provider.

That is why MSL is the facilities management company of choice for many household names at more than 25,000 separate sites across the UK, Ireland and into Europe.

Putting customer satisfaction at the heart of every stage of our processes. We have a robust, customer centric approach to maintenance and projects, with a clear, staged process that allows our customers complete visibility. Quite simply;

You Report It

Whenever you require a repair or assistance, you can contact our award-winning help desk to report a problem via Phone, Email or via our inSYNC portal.

We ensure you are fully informed on expected start and completion date, whilst our transparent rate structure enables you to be clear on costs from the outset. Not only this, but our innovative platform also allows for accompanying photos or video to support the works undertaken.

We Sort It

MSL Property Care Services have the expertise available to undertake all-manner of property maintenance and building projects. No job is too big for our highly skilled team.

We provide nationwide cover, with local expertise. Our network of UK Wide staff and accredited Safe partners allows us to provide a nationwide service but utilise local expertise to ensure you receive a high-quality, speedy service.

Whatever the maintenance issue or project, we comply to the highest Health and Safety standards and undertake all necessary H+S procedures and Risk Assessments prior to the beginning of a project, whilst ensuring rigorous adherence to this throughout.

You View It

Our inSYNC Web Portal provides great control & transparency, making your end to end job process more time and cost efficient.

inSYNC

Businesses today need efficient and effective systems that provide better functionality and transparency to the running of their business. That is why MSL has developed inSYNC®. An integrated facilities management system that provides you with greater control, transparency whilst making your end to end job process more time and cost efficient.

inSYNC® is a suite of facilities management tools that includes:

This allows users a simple and efficient link between our facilities management tools and the day-to-day running of their businesses due to its ability to show how users are spending their maintenance budget and how MSL are performing in relation to this.

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The customer management portal lets users log job and quote requests online and allows photos or videos to accompany these to assist the triage process. Designed for head office property maintenance departments as well as regional or area managers to enable users to track works in progress, produce KPI reports and management information through the integrated reporting suite.

All works can be tracked to completion and enable users to add comments and receive help from the MSL helpdesk when needed. On completion of a job, a satisfaction survey can be sent direct to site giving instant customer feedback. Compliance maintenance records and asset registers are easily accessible and you can view and download compliance certificates.

The customer wallboard is a unique and efficient way to view in the moment, live, real-time works that are logged and completed. The wallboard allows users to see high priority and critical works alongside being able to follow the changes in works as they happen. This allows the user a continuous view of their overall estate compliance.

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Simple to use and fit for purpose. Our site portal can be tailored to users specific requirements. The site portal is developed for individual site managers and has a range of different features suited to your needs. Users can log and quote job requests online, track ongoing works and add comments, notes and questions to works. You can easily view your spend via simple to use graphs as well as download compliance certificates. The site portal is a really easy to use, overall view of your property.

The supplier portal is the portal for supply delivery partners who need to track, update and manage all their works in progress. The clear and simple dashboard enables users to prioritise jobs, manage their work schedule, use location maps to manage work and add ETA’s to tasks. To allow up-to-date, real-time progress reports MSL have also developed the service delivery App. The App has seamless integration with the inSYNC® database allowing true 24/7 real-time updates including upload of photos directly from the site.

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Your Business Continues to Run Smoothly

Upon completion of your building or facilities management project, your business can return to its day-to-day operations.

At MSL Property Care Service limited, we not only react to solve problems but are proactive in offering solutions to a wide range of service needs whether that be energy, security, hygiene or electrical, and of course maintenance related.

Whether you want to be proactive with your maintenance, or simply re-act to issues as and when they arise, we are able to adapt to any business need.