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How We Work

At MSL Property Care Services Limited, we listen to what our customers want. As we have evolved as a business to offer more services, we have not forgotten the simple ethos that made MSL a leading UK maintenance provider.

Putting customer satisfaction at the heart of every stage of our processes. We have a robust, customer centric approach to maintenance and projects, with a clear, staged process that allows our customers complete visibility.


You Report It

Whenever you require a repair or assistance, you can contact our award-winning help desk to report a problem via Phone, Email or via our inSYNC portal.

We ensure you are fully informed on expected start and completion date, whilst our transparent rate structure enables you to be clear on costs from the outset. Not only this, but our innovative platform also allows for accompanying photos or video to support the works undertaken.

MSL Property Care Services have the expertise available to undertake all-manner of property maintenance and building projects.


We Sort It

MSL Property Care Services have the expertise available to undertake all-manner of property maintenance and building projects. No job is too big for our highly skilled team.

We provide nationwide cover, with local expertise. Our network of UK Wide staff and accredited Safe partners allows us to provide a nationwide service but utilise local expertise to ensure you receive a high-quality, speedy service.

Whatever the maintenance issue or project, we comply to the highest Health and Safety standards and undertake all necessary H+S procedures and Risk Assessments prior to the beginning of a project, whilst ensuring rigorous adherence to this throughout.


You View It

Our revolutionary inSYNC computerised maintenance management tool allows you to keep up to date and well informed on your reactive and compliance maintenance via;

Live Status Reports – Track the progress of jobs live. With our on-site teams providing regular real-time status updates you are able to track your works throughout the entire process. We also allow customers to add comments, notes and questions throughout and receive further assistance from our award-winning help desk when needed.

Prioritise Critical / High Priority Tasks – Identify critical and high priority tasks whilst we ensure these are prioritised within the work schedule.

Business Compliance Reporting – Our compliance section allows our customers to view the status of their estates compliance and download compliance certificates.

Simple Reporting Structure – You can easily access a suite of reports which enables you to view your spend and our performance. The site portal is really easy to use, providing an overall view of your property.


Your Business Continues to Run Smoothly

Upon completion of your building or facilities management project, your business can return to its day-to-day operations.


At MSL Property Care Service limited, we not only react to solve problems but are proactive in offering solutions to a wide range of service needs whether that be energy, security, hygiene or electrical, and of course maintenance related.

Whether you want to be proactive with your maintenance, or simply re-act to issues as and when they arise, we are able to adapt to any business need.