Our Reactive Maintenance Service

Do you find that you experience property maintenance issues at the most inopportune moments, costing you both time and money? During the Christmas rush, for example, when your stores are packed with customers any interruption to trading would not only impact your reputation with your customers but also your bottom line? That’s where our reactive maintenance service can help. No matter what time of day or night, just one simple phone call to our 24/7 MSL helpdesk will ensure that a suitable tradesman is sent to your site quickly to rectify the problem, and get your business back up and running efficiently in no time.

“MSL provide reactive maintenance to over 30,000 sites for customers throughout the UK and Ireland”

Whether you operate a large facility or manage multiple sites on a National / European scale, you need to ensure all aspects of your business are cared for properly. This will not only help create a safe and healthy working environment for your staff and customers but will also ensure that your business runs smoothly and continues to operate at peak efficiency. To help you with this, we provide a fully comprehensive reactive maintenance service.

We believe that our relationships with our clients is what sets us apart from our competitors, and was the reason we were awarded the title of ‘Top 50 Companies for Customer Service – First in service provider category 2015’. Our reactive maintenance programme includes a dedicated helpdesk advisor, who is fully up to date with your business and its challenges. This ensures we can help solve any issues you may be experiencing quickly and efficiently, without you having to repeatedly explain the nature of your business, saving vital time. Our advisors are all fully maintenance trained, so you can be sure you are getting the right advice. Depending on the service levels we’ve agreed and the severity of the problem, your helpdesk advisor can arrange for the right tradesman to be on site from within 2 hours to 5 days.

MSL Team

Our reactive maintenance service operates 24 hours a day, 365 days a year, right across the UK, Ireland and parts of Europe. Our rates are both competitive and fully transparent; You pay only for the time spent on site and materials, with no hidden extras.

Our web-based reporting systems allows full transparency of any on-going reactive maintenance work. From first phone call through to completion, you are able to track the progress of every job, as well as allowing you access to your maintenance spend via downloadable information reports. These reports also allow you to identify areas of recurrent problems that may need further investigation, helping you curtail any issues before they develop.

We have recently launched a site based portal, enabling each site to log jobs and request quotes (within agreed parameters). Other features include a comments box to facilitate interaction with MSL.

“MSL handle 1,000,000 communications per year across the customer web portal, e-mail and telephone channels”

MSL has a rigorous approach to health & safety and holds the BS OHSAS 18001:2007 accreditation. This means that you can be sure that any reactive maintenance job we undertake is approached with safety in mind.

We use reliable, accredited, skilled and experienced tradespeople including our own team of MSL electricians, plumbers and carpenters together with specialists in boarding & glazing, drainage, pest control, gas, locks, roller shutters, graffiti removal and more. No job is too big, too small or too difficult.

It really is as simple as a phone call. You report the issue to us, we send out the right tradesmen, they fix the problem and your business continues to run smoothly.

Some Of Our Retail Clients

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Some Of Our Charity Clients

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Some Of Our Leisure Clients

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“MSL Provide FM helpdesk & maintenance services to over 100 well-known companies and brands”

Just Some Of The Trades We Cover:

Air conditioning HVAC
Asbestos removal Jetting/drainage
Boarding & Glazing Joinery/carpentry
Brickwork Locksmiths
Building Painting/decorating
Electrical Pest control
Fabrication Plastering
Fences & Gates Plumbing
Fire Extinguishers Roofing
Floor cleaning Security services
Flooring Shutters & grilles
Gas Works Welding
Graffiti Removal

 

When it comes to broken glass or damaged or broken window frames, we understand that time is of the essence, in order to protect and secure your business premises, staff and customers. That is why we have a dedicated 24-hour boarding and glazing service, so no matter the time of day or night, we can be with you quickly to resolve the problem.

We will secure your property immediately, boarding up any broken or damaged windows and doors, whilst our professional and highly qualified team of glaziers can supply and fit all types of glazing units.

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For thousands of business’s, roller shutters provide that first line of security, keeping your business safe and allowing you to leave at the end of the day safe in the knowledge that your property is secure.

So, when your roller shutters fail – whether through vandalism, burglary, accidental damage or a simple failure to operate – it can be extremely troubling. That’s why MSL have a dedicated and professional roller shutter team, who will solve any and all roller and security shutter problems quickly and efficiently.

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Nothing’s quite as bad as a blockage or bad smell in your drains. Not only does it mean that certain parts of your facility are unusable, but the working environment can become deeply unpleasant.

Drainage issues can be extremely challenging, however, MSL’s drainage specialists won’t just find the problem, they’ll solve it for you. Using our specialist equipment, we feed a camera through the drains to ascertain where the issue is. Once this has been found, we can isolate the areas that need work, remove obstructions, thoroughly clean and repair structural defects.

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If you have a pest problem – such as rodents, birds or insects – MSL’s pest controllers provide a humane and discrete solution to your problems.

We offer the complete package, including inspection, treatment and prevention, as well as approaching each job with health and safety as a primary concern. We aim to treat your pest problem as quickly as possible, as if left untreated infestations can spread disease, cause damage to your property or contaminate your water systems, which could all impact your maintenance costs.

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MSL Gas offers a complete service nationally for all your domestic, commercial and industrial gas needs.

  • Reactive Repairs – Don’t be left in the cold! MSL Gas offers one off repairs for when things go wrong with a variety of response times to suit any situation or budget.
  • Servicing – Prevention is cheaper than the cure! Regular and routine maintenance is the best way to ensure your appliances are working in the most efficient way keeping your running costs to a minimum.
  • CP12/CP17 – Satisfy your need to be legally compliant! Gas safety certificates are a legal requirement if you are a landlord. MSL Gas in conjunction with MSL Compliance can ensure that all your properties are fully compliant. Our database stores your certificates allowing you access to them 24/7 and automatically flags when they are due for renewal.
  • Installations – A more efficient way to keep warm! MSL Gas offers a comprehensive range of boiler installation services from supply and installation to installation only. Whether it is a domestic boiler or hot water cylinder, a commercial space heater or industrial plant room we can ensure the heat is kept on and the hot water keeps flowing.
  • Energy Efficiency – A smarter way to control costs! Many heating systems waste energy due to inefficient or missing controls, poor water quality or a general lack of maintenance. MSL Gas has the solution to cutting those costly gas bills and reducing overheads.

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What Is Reactive Maintenance?

Reactive maintenance is quite simply ‘reacting’ to an issue, such as a breakage/ breakdown, as it occurs. As opposed to planned maintenance, where you inspect and maintain your facility’s fabric and equipment to avoid possible issues, reactive maintenance covers those eventualities that you just cannot predict or plan for. Reactive maintenance services ensure that any unexpected breakage/ breakdowns, whilst frustrating, are fixed quickly, with minimum disruption to your business.

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How MSL Can Help

It is impossible to predict and address every issue before they arise and so a reactive maintenance service is vital for every business. Reactive maintenance is often supplemented with a planned maintenance programme, but whatever your approach, below we have included some of the benefits associated with having a reliable reactive maintenance partner:

Unexpected Issues – Facilities are complex and no matter the plans in place, things can go wrong. A robust reactive maintenance service allows you to react when the unexpected happens and helps to keep your business trading.

Keeping Your Employees Safe – As always, it will be better to prevent issues rather than react to them, but when a fault does arise having a reactive maintenance service in place can get your facility back up and running safely and to appropriate standards – meaning your employees are working in a safe environment.

Cost Effective – An MSL reactive maintenance service covers you for the unexpected whilst also keeping the associated costs of reactive servicing to a minimum.

Limited Personnel Requirement – Having a dedicated reactive maintenance team, like MSL, on hand means that you will need fewer staff to manage any issues that may occur. With a simple phone call, you can relax and be safe in the knowledge that the problem is being fixed, leaving you and your staff to concentrate on the day-to-day running of your business.

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Reactive & Proactive Maintenance

It is clear that a reactive maintenance service is a necessity for all organisations however, there are a number of disadvantages associated with this approach if adopted in isolation. We wanted to include these below so you can make an informed decision about whether to rely solely on a reactive maintenance service or to include a planned maintenance programme too:

Shorter Life Expectancy – Reactive maintenance does not pro-actively assess the condition of a property’s fabric and therefore small issues and problem areas are not identified and rectified, meaning the likelihood of an unexpected maintenance problem is higher and potentially more costly.

Unpredictability – Reactive maintenance focuses on addressing problems once they occur. A reactive maintenance service does not allow you to predict when these problems will arise, meaning you cannot plan for them.

Less Control Over Budget – The unpredictability of maintenance issues means that you may be hit by unexpected costs that may not have been budgeted for. It is always sensible to have some budget available for unexpected maintenance requirements.

Safety – Obviously any property that isn’t checked regularly could be a safety concern, as they are not being maintained frequently, rather being looked at as and when a problem arises.

Unexpected Downtime – A maintenance issue may be serious enough to stop your site from trading and you are unable to prepare your staff for the downtime and the loss of productivity and profits to your business.