The first thing to say about the MSL help desk is that it’s not a call centre. As a client, you have your own customer service advisor, who makes it their business to understand your business and its needs.
It’s this way of working that creates strong customer relationships and earned us the title of a ‘Top 50 Company for Customer Service – First in service provider category 2015’. The help desk has state of the art telephony, call recording and the inSYNC FM system which provides you with fully transparent information about your spend and our performance.
All help desk staff are trained in maintenance issues and supported by a technical team. We integrate the help desk with our nationwide supply chain that’s set up to deliver reactive, planned and compliance maintenance services.
This means that, whether you contact us by telephone, email or through the inSYNC portal, our responses to your requests are intelligent, cost effective and timely. We get you the right tradesman to fix your problem to affect a first time fix.
Excellent communication is at the heart of our help desk. At all times – whether we’re overseeing an emergency multi-trade 2-hour response to your site or managing your electrical, fire and gas compliance – we keep you fully informed.