Whilst reactive maintenance is a necessary part of running any business, sudden repairs or equipment replacements are costly and time consuming. However, there are strategies that you can introduce which, whilst not removing the need for reactive maintenance all together, will help keep the incidents to a minimum.

Take a look at our top 5 tips:

Regular Cleaning Schedule

Introducing a regular cleaning schedule not only helps your facility look clean, hygienic and presentable to customers, but it is also a way to ensure that aspects of your business are kept running at optimum efficiency. For example, if dust is left to build up in your air vents, this can start to affect your air conditioning system, which can cause irreparable damage and lead to a complete breakdown. Regular cleaning of the vents will prevent this from happening. MSL offer a Commercial Cleans service, where we create and implement a regular bespoke cleaning schedule. Or, for an occasional or deeper clean, we also offer the Industrial Clean, where our team of professional cleaners carry out a variety of industrial cleaning services, such as de-greasing hard floors.

Involve Staff

Ensure your staff have an understanding and knowledge of your facility and its equipment, so that should an item start to become faulty, they may be alerted to the issue and report it immediately, before it becomes worse. This can help to reduce huge repair costs as the problem may, at that stage, be small enough to be fixed quickly, with minimum disruption.


Reactive maintenance doesn’t just include big repairs, time and money can also be taken up with little issues such as replacing blown lights bulbs. Whilst on the surface, changing a light bulb doesn’t seem like a huge job, those bulbs add up, as does the time it takes to replace them, especially when you are looking at large industrial strip lighting. So, investing in energy saving lighting not only reduces the frequency of the bulbs blowing, but can possibly impact your energy bills as well.

At MSL, we offer an energy and lighting service, where we can design, supply and install new energy saving lighting systems or upgrade your existing system, giving you a more efficient energy lighting solution.


Too often, our hard-working, office carpets can go ignored. Whilst a daily vacuum is, of course, beneficial, carpets need regular deep cleans to remove invisible and un-hygienic dirt. If your carpets are not properly and regularly maintained then they start to disintegrate, and will need to be replaced much earlier than originally assumed, causing huge outgoing costs to your business. A thorough and consistent maintenance plan for your carpets can extend the life of your carpet by 5 – 10 years, as well as saving you huge costs.

Planned Maintenance

Introducing a planned maintenance program into your business is a highly effective way to reduce the need for reactive maintenance. With regular maintenance throughout your facility, you can ensure that any issues are caught early, and broken or faulty parts replaced immediately. This reduces the chance of huge breakdowns that not only cost vast sums of money, but require your business to ‘down tools’ whilst the problem is fixed.

We offer a fully comprehensive planned maintenance program, in which we create a maintenance schedule to minimise breakdowns and failures. We work alongside you to compile an asset register and agree the right level of maintenance for your facility.

However, some level of reactive maintenance is to be expected with any business. That being the case, it is important to know that you have a professional and knowledgeable team on hand at any time of the day or night. Our reactive maintenance service offers a 24/7 helpdesk, where your helpdesk co-ordinator will arrange for the right tradesman to be on site from within 2 hours to 5 days, depending on the severity of the issue.