MSL Property Care Services Limited secured a rare victory at Old Trafford, the home of Manchester United, at the gala presentation for The Top 50 Companies for Customer Service Awards.
The prestigious awards are for the UK’s leading customer service benchmarking programme and MSL were awarded 1st place in the Service Providers Sector and 3rd place overall across all sectors and media channels.
As part of the presentation evening guests took the opportunity to take a tour of the Old Trafford Museum and stadium.
Jeremy Harrison, Managing Director, said: “We are absolutely delighted with our achievement and it is recognition of the consistent high level of performance given by our help desk team to our customers. We invest in our people to ensure that they are knowledgeable of their customers businesses and maintenance issues to enable them to provide timely and effective solutions.”
“I am very proud to see the name of MSL alongside so many other larger and well known nationwide company brands.”
MSL are a market leader in the provision of a wide range of reactive, planned and reactive property maintenance services throughout the UK, Ireland and parts of Europe.
MSL’s core market is the retail sector. Customers include William Hill, Caffe Nero, Age UK, Maplin Electronics and New Look – all of which demand a very responsive and professional service to ensure continuity of their business opening hours, the safety of their staff and customers and for the protection of their brands.
At the forefront of the MSL service is its’ 24/7/365 helpdesk based in Halifax supported by state of the art IT & telephony systems.
To find out more about the Top 50 Companies for Customer Service and review all the awards, visit Top 50 Companies for Customer Service – 2015